Terms & Conditions

Fee structure — fees are quoted per engagement and confirmed in writing before work commences. No fixed schedule of fees is published on this website.

Deposit — a deposit of 50% of the agreed engagement fee is required before work commences. The remaining 50% is due on completion of the engagement, or as otherwise agreed in writing.

Invoices — invoices are issued electronically. Payment is due within the period stated on the invoice, typically 7 days from date of invoice unless otherwise agreed.

Late payment — overdue amounts accrue interest at the South African prime lending rate plus 2% per annum, calculated daily from the due date. The client is responsible for any costs of recovery, including collection fees.

Client cancellation — if a client cancels a paid engagement after work has commenced, the client will be liable for the greater of:

• All work completed to the date of cancellation, billed on a pro-rata basis at the agreed engagement rate, plus a 15% cancellation fee on the outstanding balance; or
• Forfeiture of the deposit paid.

Sorted Automation cancellation — Sorted Automation may cancel or suspend an engagement with 30 days' written notice. In the event of Sorted Automation–initiated cancellation (other than for client default), any unused portion of the deposit will be refunded.

Non-payment — Sorted Automation may suspend or terminate an engagement immediately if an invoice remains unpaid for more than 14 days beyond its due date, without prejudice to any amounts owing.

Deliverables — reports, process maps, SOPs, workflow specifications, and other work product created specifically for a client engagement become the property of the client once all fees for that engagement have been paid in full.

Sorted Automation IP — the underlying methodologies, frameworks, templates, and tools used to produce deliverables remain the sole property of Sorted Automation. No licence to these is granted by the transfer of deliverables.

Client data — all information, data, and materials provided by the client remain the property of the client. Sorted Automation will not use client data for any purpose beyond the scope of the engagement without explicit written consent.

Website content — all content on sortedautomation.co.za (text, graphics, structure) is owned by Sorted Automation. It may not be reproduced without written permission.

Both parties agree to keep the other party's confidential business information private. This obligation applies during and for five years after the engagement ends.

Carve-outs — this obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before the engagement; or (c) must be disclosed by law, court order, or regulatory requirement.

Case studies — Sorted Automation may reference the existence and general nature of a completed engagement (for example, as a case study or portfolio item) without disclosing confidential detail. If you prefer not to be referenced, please notify us in writing and we will honour that request.

To the maximum extent permitted by South African law, Sorted Automation's total liability in connection with any engagement or use of this website is limited to the total fees paid by the client for the specific engagement giving rise to the claim.

Sorted Automation is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profit, loss of revenue, or loss of business opportunity, regardless of how such loss arises.

Sorted Automation provides advisory consulting services. It does not certify regulatory compliance. The client is responsible for ensuring that their business operations, staff, and systems comply with all applicable legal and regulatory requirements. Sorted Automation's liability for outcomes that depend on the client correctly implementing recommendations is expressly excluded.

Consulting recommendations are based on the information provided by the client at the time of the engagement. Sorted Automation does not guarantee specific business outcomes, revenue increases, cost savings, efficiency gains, or compliance certifications arising from any engagement.

Results depend on the quality of implementation and on factors outside Sorted Automation's control, including client decisions, staff behaviour, third-party systems, and market conditions.

This website is provided for information and enquiry purposes only. Content on this site is general information — it is not legal, financial, or professional advice and should not be relied upon as such.

Sorted Automation makes no warranty that the site will be error-free, continuously available, or free from viruses or harmful components.

Links to third-party websites are provided for convenience. Sorted Automation is not responsible for the content, accuracy, or practices of any linked site.

These terms are governed by the laws of the Republic of South Africa. Both parties consent to the jurisdiction of the Western Cape High Court, Cape Town, as the court of final resort.

Before commencing any legal proceedings, both parties agree to: (1) attempt to resolve the dispute through direct negotiation; and (2) if negotiation fails, refer the dispute to a mutually agreed mediator before initiating litigation.