Phase 2 — Design
Give your business a foundation it can actually run on.
A business that only lives in the owner's head cannot be delegated, cannot scale, and cannot survive the owner being away for a week.
What this is
Project-based consulting at the operational and compliance layer. We map how your business actually works, write it down in plain language, and build the compliance frameworks your business is legally required to have.
Scope is agreed upfront. Deliverables are tangible — documents you own, not recommendations you have to figure out how to action. No open-ended engagement.
Most clients come to Design after the Diagnose phase, but some arrive knowing what needs to be built. Either way, the engagement starts with a scoping conversation, not a proposal.
Why this matters
A business that only exists in the owner's head cannot be handed to anyone else, cannot survive the owner's absence, and cannot scale without the owner becoming the bottleneck. Design gives the business a foundation it currently doesn't have.
Why compliance can't wait
The consequences of non-compliance are concrete: CCMA disputes that cost more to fight than to prevent, POPIA (South Africa's data privacy law) penalties, and lost contracts where BBBEE certification is a requirement. Design closes these gaps before they become problems.
What you walk away with
Documents you own, built around how your business actually works. Not templates downloaded from the internet.
Process maps for your core workflows
How work actually moves through your business — from first contact to delivery to follow-up — written down clearly so anyone can understand it.
Standard Operating Procedures (SOPs)
Step-by-step procedures for your key tasks. So a new person can do the job correctly without being trained one-on-one by the owner or a senior staff member.
Labour law compliance framework
Employment contracts, leave policies, disciplinary procedures — built to comply with South Africa's labour law and protect the business if a dispute reaches the CCMA.
POPIA compliance documentation
POPIA is South Africa's data privacy law. What data you hold, who has access, how long you keep it, how you handle a data breach — documented and operationally real.
BBBEE gap analysis and documentation
BBBEE is Broad-Based Black Economic Empowerment. If contracts or clients require a scorecard, we build what's needed and identify where the gaps are.
Implementation roadmap
A sequenced plan for putting everything into practice — what to do first, what depends on what, and how long it should take.
Who this is for
Post-Diagnose businesses
You've completed the assessment and have a prioritised list of what to fix. Now you need someone to build the actual systems and frameworks — not just tell you what they should look like.
Compliance obligations
You're facing a labour dispute, a POPIA audit, a client requiring BBBEE documentation, or a regulatory obligation you haven't yet addressed. The exposure is real and needs to be closed.
Person-dependent businesses
Key processes depend on one or two people's memory. If they leave, get sick, or go on leave, the business struggles. That's a risk you need to fix before it becomes a crisis.
Documents on their own don't change how a business works
Phase 3: Implement
Design gives you the blueprint. Implement puts it into practice — working with your team to roll out the procedures, close the compliance gaps, train staff, and make sure the changes actually stick. That's where most consulting engagements fail. Not ours.
Talk to us about what needs designing.
Tell us where your business is and what needs fixing. We'll scope it honestly and tell you what's involved before any commitment.
Contact us to discussBased in Cape Town. Serving all of South Africa.