Phase 4 — Support
Keep it running.
Keep it improving.
Businesses change. Processes need updating. New tools get added. Without ongoing attention, even well-built systems drift back to the informal state they were in before.
Custom SLA options. Scope set per engagement.
What this is
A monthly retainer covering system maintenance, workflow automation, continuous process improvement, and ad-hoc operational advisory. More than a helpdesk — an ongoing operational partner who knows your business and keeps it running properly.
This is also where Sorted's automation capability is most prominent. We connect your software, eliminate manual data re-entry, and build automated notifications and reports that run in the background.
What automation actually means
If your month-end reporting currently takes half a day of manual copying between systems, automation can reduce that to 20 minutes of reviewing a report that generates itself. That's not a pitch — that's a typical outcome.
"An operational partner. Without the full-time hire."
Available when you need it, out of the way when you don't
Knows your business — no re-briefing every month
Proactive, not reactive — issues spotted before they become problems
Flexible SLA options — fraction of a full-time hire
What's included
Scope is set per engagement. These are the areas the retainer typically covers.
System maintenance
Your processes and compliance frameworks kept current as the business changes — new staff, new clients, new obligations — without you having to manage it.
Workflow automation
Your tools connected and working together. Manual data re-entry eliminated. Automated notifications, reports, and triggers built to fit your stack.
Monthly operational review
A structured monthly check-in: what's working, what's drifting, what to improve next. Not a status call — a practical review with actions coming out of it.
Ad-hoc advisory
A practical sounding board when issues come up — staffing decisions, compliance questions, operational problems. Without a per-call fee or a new engagement to scope.
Continuous process improvement
As the business grows and changes, processes get updated. New workflows built. Existing ones refined. The system improves as the business improves.
Staff support and training
When people join or roles change, new team members get up to speed on existing systems. Not just a welcome email with a link to the shared drive.
Who this is for
Businesses with the foundation built
You've done the work — processes are documented, compliance is in order, systems are in place. The Support retainer keeps all of that maintained and improving, not left to drift.
Growing businesses
New software keeps getting added. New staff need onboarding. New processes need documenting. Growth creates operational complexity, and complexity needs management.
Owners who need to step back
You want to spend less time managing the business's operations and more time running the business. A retainer gives you that — without the cost of a full-time operations hire.
The full journey
This is where the earlier phases pay off.
Diagnose revealed the gaps. Design built the systems. Implement put them into practice. Support ensures the work compounds rather than erodes — keeping everything running, building automation that saves time, and improving the business month by month.
Enquire about ongoing support.
Tell us where your business is and what you need. We'll put together a scope that fits.
Contact us to discussCustom SLA options available. Based in Cape Town. Serving all of South Africa.